Identity Guard Review
IdentityGuard, a Chantilly, Virginia based company and a division of Intersections Inc, has been providing customers with customized identity management solutions for over 10 years, and currently protects over 8 million consumers against identity theft.
IdentityGuard's Total Protection plan provides customers with unlimited, continuous access to their 3-in-1 credit reports and credit scores from Equifax, TransUnion and Experian, and also alerts consumers of any changes to their credit files. IdentityGuard's various plans protect customers' credit, internet, and computers against identity thieves, and they even offer protection when customers are on-the-go. IdentityGuard also provide up to $1,000,000 in coverage should identity theft happen. If customers want less extensive plans, then IdentityGuard also offers their Good Start, Watchful Eye, and Extra Caution plans, which are all variants of their Total Protection plan.
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Identity Guard Features
IdentityGuard's features, listed below, are fully included in their Total Protection plan, but not in their less extensive plans.
IdentityGuard protects customers' credit by providing:
- Daily Scanning and Monitoring
- IdentityGuard scans for credit applications illegally submitted in customers' names, including retail credit cards, cell phone accounts, loans and more. They also monitor all three credit bureaus daily to ensure maximum credit file security.
- Quarterly 3-in-1 Credit Report Updates
- IdentityGuard provides customers every four months with 3-in-1 credit reports and all 3 credit scores.
- Email Alerts
- IdentityGuard sends out email alerts notifying customers of any changes to their credit files that are recorded every business day at TransUnion, Equifax, and Experian.
IdentityGuard protects customers' credit by providing:
- Daily Surveillance
- IdentityGuard surveys the internet's financial black market for any fraudulent activities, and alerts customers if any illegal activity has been detected.
- State-of-the-Art Internet Scanning Technology
- IdentityGuard utilizes state-of-the-art technology to scan for illegal trading, selling or exchanging of customers' social security numbers, registered credit cards, and bank account numbers.
- Public Information Monitoring
- IdentityGuard will monitor the internet for changes to customers' publically available information. This includes inaccurate or compromised information that could cause customers to be denied credit or employment.
- Customer Access to Public Information
- IdentityGuard provides customers with access to their publically available personal information, which is organized into a single, straightforward report.
IdentityGuard protects customers' computers by:
- Free AntiVirus, Anti-Spyware and Firewall Software
- Identityguard provides customers with free antivirus, anti-spyware and firewall software for the life of their IdentityGuard enrollment.
- Free PrivacyProtect Software
- IdentityGuard also provides customers with free PrivacyProtect software, which enables them to encrypt every keystroke while browsing the internet. This prevents keyloggers from stealing customers' information.
IdentityGuard protects customers while they are on-the-go by providing:
- Secure Personal Information Storage
- IdentityGuard provides secure storage and access to customers' personal records and accounts through their computers, PDA or web-enabled cell phones.
- Secure Internet Connections
- IdentityGuard allows customers to connect to Wi-Fi hotspots anywhere in the world with their fully protected laptops.
- Lost Wallet Protection
- IdentityGuard offers customers the option of storing their personal information with them, in the event that their wallets are lost or stolen. IdentityGuard will also provide customers with up to $2,000 emergency cash directly from their accounts.
- Change Notifications
- IdentityGuard notifies customers immediately via text messages of any changes to their credit files, public records, and other sensitive information.
If the unthinkable should happen, IdentityGuard provides:
- $1,000,000 Reimbursement Insurance
- IdentityGuard reimburses customers the difference between their actual loss and the amount reimbursed to them by their financial institutions up to $1,000,000. Customers are required to report their losses within 90 days, and must apply for reimbursement from their financial institutions.
Additional Features
CreditLock, an optional add-on to IDFreeze, offers maximum identity security by freezing customers' credit reports so that credit bureaus are unable to distribute them to third parties. This stops identity thieves in their tracks because, unless creditors have access to credit reports, they cannot grant new credit to anyone. The only disadvantage is that CreditLock requires some planning, so if customers are applying for a loan or new credit card, they cannot do so until their credit is unlocked.
Plans, Pricing, and Cancellation
Please Note: These specials are offered exclusively through the TrustedID links on our website.
IdentityGuard's Total Protection plan, which includes all of the above mentioned features, is $14.99/month, and includes a 30 day free trial - Signup With Exclusive Discount
IdentityGuard's Extra Caution plan, the next step down from Total Protection, provides customers with credit bureau monitoring, internet surveillance, credit report and score, 3 credit bureau monitoring, and 3-in-1 credit report with score, and it is $12.99/month - Signup With Exclusive Discount
IdentityGuard's Watchful Eye plan, the next step down from Extra Caution, provides customers with credit bureau monitoring, internet surveillance, and credit reports and scores, and is $8.99/month - Signup With Exclusive Discount
IdentityGuard's Good Start plan, the lowest plan available, only provides customers with credit bureau monitoring, and is only $4.99/month - Signup With Exclusive Discount
Customers may cancel their subscriptions at anytime without penalty by calling customer service. For customers who have prepaid their service fees, they will be issued a prorated refund.
Additional Services
IdentityGuard offers customers additional one-time purchase services, if they do not wish to subscribe to any plans. These services include:
- Credit Report and Score
- Customers receive unlimited, online access for 30 days to their credit reports and scores for $14.95.
- 3-in-1 Credit Report and Score
- Customers receive unlimited, online 30 day access to their 3-in-1 credit reports and scores with data from TransUnion, Experian, and Equifax for $29.95.
- 3-in-1 Credit Report with 3 Scores
- Customers receive unlimited, online 30 day access to their 3-in-1 credit reports and 3 credit scores with data from TransUnion, Experian, and Equifax for $34.95.
One year subscriptions to individual services include:
- Internet Surveillance
- IdentityGuard will survey the internet for customers' important financial information to ensure that it is not being traded, altered or sold by internet thieves. This one year subscription is $29.95 (one- time fee).
- Public Record Report and Monitoring
- IdentityGuard provides customers with detailed summaries of their public personal information for a one-time fee of $39.95.
IdentityGuard also offers the Total Protection plan's features in individual monthly plans. Prices are as follows:
- Credit Bureau Monitoring $4.99/month
- 3 Credit Bureau Monitoring $6.99/month
- Credit Report, Score and Monitoring $8.99/month
- All 3 Credit Bureau Report, Scores and Monitoring $12.99/month
Customer Service
IdentityGuard provides customer support through their toll-free number, which is available from 8 AM to 11 PM EST, Monday - Friday, and from 9 AM to 6 PM on Saturdays, and customers can also reach customer service via email.
Customer Service Information:
- Customer Service Number: 1-800-452-2541
- Customer Service Email: customersupport@identityguard.com
- FAQ URL: www.identityguard.com/id-theft/faq.aspx
Identity Guard Summary
IdentityGuard offers a lot of features that other identity theft protection companies do not. Customers have the option of choosing between four different plans as well as one-time purchases of individual features. IdentityGuard is truly different from other companies in the way that they provide ID theft protection - they do not adhere to the strict philosophy that credit alerts are the only way to protect customers. Rather, IdentityGuard secures all the avenues that identity thieves use to try and steal identities. Overall, IdentityGuard's protection is very thorough, providing protection from nearly every angle, and offering customers loads of options. The only downside is that their services are not very user friendly - customers should ideally have a certain level of technological intelligence in order to user their services fully.
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